Once dispatched, delivery within the EU typically takes 1–4 business days, while shipments to Switzerland usually arrive within 4–8 business days, depending on customs processing and local handling.

Once your order ships, you’ll receive a tracking link via email. You can also log in to your Lips Like Home account anytime to view your order status or track your order directly through our website.

If you need to update your shipping address or modify your order, please contact us at hello@lipslikehome.com as soon as possible. We will do our very best to accommodate your request before your order ships however, please note that in some cases we may not be able to make changes once the fulfillment process has begun.

Orders can be cancelled if they haven’t yet been processed. Please reach out to our team as soon as possible with your order number.

Yes! We offer FREE shipping on all orders within Greece.

For Switzerland, the UK, and the rest of Europe, free shipping applies to orders over:

€50 for Europe , £50 for the UK, 50 CHF for Switzerland
For orders below these amounts, shipping fees will be calculated at checkout.

We currently ship across Switzerland, UK and the EU. More regions will be added soon sign up for our newsletter to be the first to know.

We’re so sorry your product didn’t arrive in perfect condition. Please email us at hello@lipslikehome.com with your order number and a clear photo of the item, and we’ll make it right.

If you received an incorrect product, please contact us within 7 days of delivery and we’ll send the correct one right away.

We accept returns on unopened, unused products within 14 days of delivery. To initiate a return, reach out to our team at hello@lipslikehome.com and we’ll guide you through the process.

Once we receive your return, please allow 5–7 business days for inspection and refund processing. You’ll receive a confirmation email once it’s complete.

No, only one discount code can be applied per order. Discount codes cannot be combined.

If you have multiple codes, we recommend using the one that gives you the best discount. You can test each code at checkout to see which one saves you the most.

Yes always. Our formulas are 100% cruelty-free and vegan-friendly, made with care and intention.

Every Lips Like Home product is made in Switzerland, under the highest quality and safety standards.

Absolutely. Our formulas are dermatologist-tested and designed to nourish even the most delicate lips with gentle, restorative ingredients.

Our philosophy is care that lasts our products work both instantly and long-term, offering comfort, softness, and retinol-like renewal inspired by skincare.

We currently ship across Switzerland and the EU. For other destinations, we’re working on expanding soon.

For EU orders, taxes are included. For other regions, local customs fees may apply depending on your country’s regulations.

It’s our space of softness a growing circle of women and creators who share their rituals and stories through our products.

Tag us in your photos or videos using #LipsLikeHome or send us your content we love showcasing real moments and authentic care.

Our lip care is suitable for all skin types especially dry or sensitive lips. Each formula is designed to nourish, smooth, and protect, offering comfort and softness for everyone.

Yes always. Our products are 100% vegan and cruelty-free. We never test on animals and use only ethically sourced ingredients.

Our formulas do not contain nut-derived ingredients. If you have specific allergies, we recommend reviewing our ingredient list or contacting us before use.

Our products contain gentle, natural aromas inspired by their ingredients like chocolate, cherries, or cinnamon but are formulated to be non-irritating and suitable for sensitive lips.

Yes, all of our products are formulated with safe, non-toxic ingredients suitable for use during pregnancy and breastfeeding.

Absolutely. Our products are formulated with clean, skin-loving ingredients free from parabens, sulfates, silicones, and mineral oils.

No worries it happens. You can reset your password by clicking “Forgot password?” on the login page. Follow the instructions in the email you receive to set a new one. If you’re still having trouble, please reach out to us at hello@lipslikehome.com and we’ll help you regain access to your account.

You can reach us anytime through our Get in Touch page or by emailing us directly at hello@lipslikehome.com. Our customer care team reads every message with care and will get back to you within 2 business days.

Unfortunately, we are unable to make any changes to your order once you have placed it.